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Twist of Lime implements new CE solution for Call Centre

Twist of Lime in conjunction with Evolve Research | Consulting has implemented a post interaction survey for an education services provider. The survey is initiated when the consultant closes an opportunity in their SAP system. A case is generated and sent to our server, where an email link is generated in Survey Shaper. The link is then emailed from our mailer to the customer, who completes the survey. Data appears instantaneously in a custom designed dashboard.